COVID-19 Impact Updates

We will use this post to communicate information to our customers. We will add information as it is available.

April 3rd 2020 – Note from Kelly Evans, Executive Director, Neighbor to Neighbor

Hello neighbors,

In our community, many of our neighbors always dread the first of the month because of the stress of paying high rents. However, this month is unlike anything we have faced before. Thankfully, N2N has systems in place to be able to extend a hand to as many neighbors as possible.

This month, we expect to quadruple the number of people served with emergency rental assistance! We’ve launched an online application to act as a convenient first step for those seeking assistance. That application is available at n2n.org/Rent-Assistance and is available in English and Spanish. We will provide $500 in rent assistance to fill gaps for households facing an unexpected sudden loss in income.

In order to continue providing this critical service to our community, we have set ambitious fundraising goals, which many of you have contributed to. Thank you!

So far, we have raised $20,000 towards our $30,000 goal. Together, as a community, we can do incredible things! By closing the remaining $10,000 gap, we’ll be able to secure stable homes for twenty more households who will be better equipped to care for their families and find solutions moving forward. 

If you have the ability to give, please consider a gift at this time of need to prevent evictions in our community. Here are just a few of the stories we’ve heard this week:

“I just had a baby a few weeks ago, and am on unpaid maternity leave. My husband lost his restaurant job and now we have no money for rent or bills.”

“I’m a single guy with two roommates, and we all work in the service industry and have been laid off. We have never had to seek assistance before.”

“I’ve never had to ask for help before. I’ve never filed for unemployment. Now I don”t know what I”m going to do to pay my rent in April. It could be weeks before I get anything from unemployment.”

Because of supporters like you, we’re hitting the ground running to get through this pandemic and help our neighbors. We are so thankful for our community that has banded together to keep these families in their homes during these hard times.

Be well,

Kelly Evans, Executive Director

Neighbor to Neighbor

970-488-2363 Direct | 970-484-7498 Main | 970-690-0416 Cell

March 25th 2020

The Loveland Housing Authority values the residents that live in our communities. During the COVID 19 public health crisis we understand that many of our residents may be impacted financially in a negative way. We encourage our residents to seek assistance from state and local resources for financial and basic needs assistance:

Colorado Department of Labor & Employment: https://www.colorado.gov/pacific/cdle/unemployment

United Way 211 https://uwaylc.org/Get-Help

Larimer County Department of Human Services: https://www.larimer.org/humanservices/public-benefits

In the event you cannot pay all or part of your rent, you should contact your housing coordinator to discuss your situation and options for a payment plan.

The Loveland Housing Authority also values the health and safety of our residents and the communities. Please abide by the guidelines published by the US Center for Disease Control, which include but are not limited to:  Social distancing, do NOT play at playgrounds, minimize your time in common areas, and wash your hands frequently. More information can be found at: https://www.cdc.gov/coronavirus/2019-ncov/index.html

March 24th 2020

ANB Rent Payments Info: The branch lobby will be closed to walk in’s  starting tomorrow March 25, 2020.  Appointment’s only -1 person at a time in the bank lobby.  Rent customers can make their deposits in the Night Drop, or call the branch to make an appointment at 970-744-2330.  They are sorry for any inconvenience, they are trying to keep our customer’s safe as well as the employee’s by setting appointments to enter the lobby. 

March 23rd, 2020

ACH Rent Payments Changes: If you would like to make a change to your ACH payment you must contact your housing coordinator via phone or email and let them know what change you would like to make to your rent payment. In order for accounting to process this request you MUST get this information to your coordinator by the 1st of the month. The coordinator must then communicate this to the accounting department.

First Bank Rents: If you pay rent at First Bank, the Windsor branch is closing until further notice. You can either drop your rent in the night drop (must be in an evelope and indicate “for rent payment for unit: with address” on the envelope. If you do this you need to know that they cannot sign your rent card or give you proof of rent payment. You can go to the Loveland branch and pay rent through the drive thru. They will give receipts and sign cards through the driver thru for rent payments.

Email & Voicemail: all Housing Coordinators are checking email and voicemail throughout the day/week. Please leave one voicemail and send one email and they will get back to you after prioritizing the needs of customers for the day. We will get back to you as quickly and efficiently as we can. Please read all updates on this page. We might have listed the answer to your question here already.

March 20th 2020:

Due to an overwhelming number of phone calls and emails, our response to you may be delayed. 

If you have questions or concerns about how the COVID 19 pandemic is impacting your financial situation, or that of your tenants, please see below for updates. We will make changes to these announcements as the situation changes, which might be daily. 

We are trying to serve all our customers as efficiently as possible and we are prioritizing our work according to the most crucial tasks.

LHA Residents Update

Due to the current COVID 19 pandemic, and its impact on conducting business, LHA is implementing the following procedures as of March 19, 2020.

Maintenance requests: Residents are still encouraged to submit work orders to their resident manager, however, for the health and safety of our residents and maintenance personnel with regard to social distancing efforts, the following modifications have been made, effective immediately:

  • All work orders will be classified as either “critical” or “non-critical” until further notice
  • Work orders determined to be “non-critical” will not be scheduled at this time, however they will be addressed in the future. Expect for these to be delayed beyond our typical 10-day time frame.
  • If you have a maintenance need and you or someone in your household has been exposed to the COVID 19 virus, or is showing symptoms of the virus please include that in your communication with your Resident Manager via phone or email.

April Rent Payments: This crisis is unfolding daily for all of us. We know that many of our tenants are experiencing a loss of wages/hours, or being laid off due to business closures. If this is the case Governor Polis directed everyone affected by layoffs etc. to immediately file for unemployment.

File an unemployment claim here: https://www.colorado.gov/pacific/cdle/unemployment

While we expect our residents to make every effort to pay rent on time we know this is an unprecedented situation that we are all experiencing at the same time. As this crisis unfolds we will communicate updates on this topic either on our website or one-on-one with financially impacted households. 

If you pay your rent physically at the bank, and cannot go to the bank, you may mail your rent payment to our office: Loveland Housing Authority 375 W. 37th St. Suite 200; Loveland, CO 80538.  DO NOT MAIL CASH. Electronic ACH rent payments are not impacted and will be pulled on schedule. 

For additional resources visit: https://uwaylc.org/Get-Help

Tenants- Section 8

Due to the current COVID 19 pandemic, and its impact on conducting business, LHA is implementing the following procedures as of March 19, 2020.

Section 8 Moves/Change of Units/Lease ups will NOT be processed unless they are already in progress. Exceptions to this will be made on a case by case basis and will only be considered if it is an emergency housing need (i.e. currently homeless) and you have already been issued a voucher, and you submit a complete and signed Request for Tenancy Approval.

Interim declarations for loss of income will only be processed as staff time allows and must be submitted as follows: completed in its entirety, including documented verification from the income source (i.e. employer) of the decrease. Interim Declaration forms can be found here:  http://lovelandhousing.org/hub/forms/

The following will NOT be processed:

  • Loss of income expected to last less than 30 days.
  • Incomplete interim declaration form (including signatures)
  • Interim declaration forms submitted without documented verification from employer

If an interim is processed for decrease in income, you must then submit an interim declaration within 10 days stating you are returning to work.  This must be accompanied by a written statement from your employer stating date of return to work. You can mail, email, fax, or use the drop box by our main entrance to drop off forms and documentation. 

Governor Polis directed everyone affected by layoffs etc. to immediately file for unemployment.

File an unemployment claim here: https://www.colorado.gov/pacific/cdle/unemployment

For additional resources visit: https://uwaylc.org/Get-Help

Landlord update- Section 8

Due to the current COVID 19 pandemic, and its impact on conducting business, LHA is implementing the following procedures as of March 20, 2020.

As you know, this unprecedented crisis has an impact on our staff, financial fitness of tenants, and the entire community; we urge you to be patient with our staff and your tenants at this time.

Section 8 Coordinators will be prioritizing tasks in the following ways:

  • Interim income changes that are submitted complete with documentation indicating that the reduction in income will last for at least 30 days for tenants, thus changing the tenant rent and HAP portions of payment. If at some point we are delayed in processing interims, we can retroactively correct the HAP payments. (see tenant section below for expectations of tenants in submitting interims)
  • Processing rent payments to landlords

Until further notice we will not be performing the following tasks:

  • Annual inspections, if your tenant is due for an annual recertification we will communicate how to move through this process on a temporary basis.
  • Section 8 Moves/Change of Units/Lease ups will NOT be processed unless they are already in progress. Exceptions to this will be made on a case by case basis and will only be considered if it is an emergency housing need (i.e. currently homeless) and you have already been issued a voucher, and you submit a complete and signed Request for Tenancy Approval.