Co-VID 19 Impact Updates

Due to an overwhelming number of phone calls and emails, our response to you may be delayed. 

If you have questions or concerns about how the CO-VID 19 pandemic is impacting your financial situation, or that of your tenants, please see below for updates. We will make changes to these announcements as the situation changes, which might be daily. 

We are trying to serve all our customers as efficiently as possible and we are prioritizing our work according to the most crucial tasks.

 

LHA Residents Update

Due to the current CO-VID 19 pandemic, and its impact on conducting business, LHA is implementing the following procedures as of March 19, 2020.

Maintenance requests: Residents are still encouraged to submit work orders to their resident manager, however, for the health and safety of our residents and maintenance personnel with regard to social distancing efforts, the following modifications have been made, effective immediately:

  • All work orders will be classified as either “critical” or “non-critical” until further notice
  • Work orders determined to be “non-critical” will not be scheduled at this time, however they will be addressed in the future. Expect for these to be delayed beyond our typical 10-day timeframe.
  • If you have a maintenance need and you or someone in your household has been exposed to the CO-VID 19 virus, or is showing symptoms of the virus please include that in your communication with your Resident Manager via phone or email.

April Rent Payments: This crisis is unfolding daily for all of us. We know that many of our tenants are experiencing a loss of wages/hours, or being laid off due to business closures. If this is the case Governor Polis directed everyone affected by layoffs etc. to immediately file for unemployment.

File an unemployment claim here: https://www.colorado.gov/pacific/cdle/unemployment

While we expect our residents to make every effort to pay rent on time we know this is an unprecedented situation that we are all experiencing at the same time. As this crisis unfolds we will communicate updates on this topic either on our website or one-on-one with financially impacted households. 

If you pay your rent physically at the bank, and cannot go to the bank, you may mail your rent payment to our office: Loveland Housing Authority 375 W. 37th St. Suite 200; Loveland, CO 80538.  DO NOT MAIL CASH. Electronic ACH rent payments are not impacted and will be pulled on schedule. 

For additional resources visit: https://uwaylc.org/Get-Help

 

Tenants- Section 8

Due to the current CO-VID 19 pandemic, and its impact on conducting business, LHA is implementing the following procedures as of March 19, 2020.

Section 8 Moves/Change of Units/Lease ups will NOT be processed unless they are already in progress. Exceptions to this will be made on a case by case basis and will only be considered if it is an emergency housing need (i.e. currently homeless) and you have already been issued a voucher, and you submit a complete and signed Request for Tenancy Approval.

Interim declarations for loss of income will only be processed as staff time allows and must be submitted as follows: completed in its entirety, including documented verification from the income source (i.e. employer) of the decrease. Interim Declaration forms can be found here:  http://lovelandhousing.org/hub/forms/

The following will NOT be processed:

  • Loss of income expected to last less than 30 days.
  • Incomplete interim declaration form (including signatures)
  • Interim declaration forms submitted without documented verification from employer

If an interim is processed for decrease in income, you must then submit an interim declaration within 10 days stating you are returning to work.  This must be accompanied by a written statement from your employer stating date of return to work. You can mail, email, fax, or use the drop box by our main entrance to drop off forms and documentation. 

Governor Polis directed everyone affected by layoffs etc. to immediately file for unemployment.

File an unemployment claim here: https://www.colorado.gov/pacific/cdle/unemployment

For additional resources visit: https://uwaylc.org/Get-Help

 

Landlord update- Section 8

Due to the current CO-VID 19 pandemic, and its impact on conducting business, LHA is implementing the following procedures as of March 20, 2020.

As you know, this unprecedented crisis has an impact on our staff, financial fitness of tenants, and the entire community; we urge you to be patient with our staff and your tenants at this time.

Section 8 Coordinators will be prioritizing tasks in the following ways:

  • Interim income changes that are submitted complete with documentation indicating that the reduction in income will last for at least 30 days for tenants, thus changing the tenant rent and HAP portions of payment. If at some point we are delayed in processing interims, we can retroactively correct the HAP payments. (see tenant section below for expectations of tenants in submitting interims)
  • Processing rent payments to landlords

Until further notice we will not be performing the following tasks:

  • Annual inspections, if your tenant is due for an annual recertification we will communicate how to move through this process on a temporary basis.
  • Section 8 Moves/Change of Units/Lease ups will NOT be processed unless they are already in progress. Exceptions to this will be made on a case by case basis and will only be considered if it is an emergency housing need (i.e. currently homeless) and you have already been issued a voucher, and you submit a complete and signed Request for Tenancy Approval.